Damages, wrong items, short delivered items
Please check your order carefully immediately after it has been delivered. You
must advise us of any damages, any wrong items and short delivered items within 14 working
days of receiving your order.
To ensure a speedy response, please notify us by telephone (Monday to Friday
9:30am – 6:00pm) on 0161 839 2223, or email firstname.lastname@example.org.
Please make sure you quote your invoice number which
can be found at the top right hand corner of the invoice. The invoice will
either be inside the box or sealed in a plastic documents enclosed wallet and
stuck to the outside of the box or packaging.
Goods are returned to us with our consent and at your expense within 14 days of the date
1. You must contact us to get a RMA number before
returning any items to us. Our Customer Services will provide you with a RMA
send the item back to us with the RMA number clearly written on the outer
return items in a sale-able, unworn and undamaged condition in its original
We recommend that you use Royal Mail 2nd Class (Recorded is optional) and keep
your proof of postage. We
are unable to accept any responsibility for return items that are lost and/or
damaged in the post.
We reserve the right to refuse to exchange or
refund items that are not returned within 14 days of delivery.
Once we have received your parcel we will refund your order as quickly as we
can. Payment will be refunded within 14 day working days.
* Please note we do not offer an exchange service
by post. Instead, we will issue a refund.